Terms & Conditions

Blissmet is an event-services platform that helps customers discover and arrange services such as venues, decoration, photography, catering, entertainment, and other event-related services.

Some services are provided by independent third-party vendors. Blissmet coordinates and facilitates these services but may not directly provide every service listed on the Platform.

• A booking is confirmed only after the required payment has been received and confirmation has been issued by Blissmet.
• Customers are responsible for providing accurate information, including event date, time, location, guest count, and service requirements.
• Any changes to a confirmed booking are subject to availability and may result in additional charges.

• Prices depend on the selected service, vendor, event requirements, location, date, and any requested customisation.
• Applicable taxes and additional charges will be communicated during the booking process.
• Payments may be processed through third-party payment providers. A booking may require an advance payment or full payment as specified at the time of booking.
• Blissmet reserves the right to correct genuine pricing or technical errors before a booking is confirmed.

• Cancellation and refund eligibility depends on the service, vendor, package, and time of cancellation.
• The applicable cancellation and refund terms will be communicated during the booking process and are subject to Blissmet's Refund Policy.
• Rescheduling is subject to vendor and venue availability and may involve additional charges.
• Refunds, where applicable, will be processed according to the applicable refund terms and payment-provider timelines.

Refer to our Refund Policy for details on how refunds are processed.

Vendors listed on Blissmet are independent service providers.

Blissmet makes reasonable efforts to coordinate and facilitate the booked services. However, actual service delivery may depend on vendor performance, venue conditions, weather, traffic, availability of materials, government restrictions, and other circumstances beyond our reasonable control.

Images, themes, decorations, colours, menus, and other examples shown on the Platform are for general reference. Reasonable variations may occur depending on availability and event conditions.

Customers agree to:

• Provide accurate booking and event information.
• Make payments within the required time.
• Provide necessary venue access and permissions.
• Cooperate with Blissmet and vendors.
• Follow venue rules and applicable laws.
• Ensure that their guests behave appropriately.

Customers may be responsible for additional costs or damage caused by incorrect information, delayed access, or actions of themselves or their guests.

You must not use Blissmet to:

• Provide false or misleading information.
• Commit fraud or engage in unlawful activities.
• Harass, threaten, or abuse Blissmet employees or vendors.
• Attempt unauthorised access to the Platform.
• Introduce viruses, malware, or harmful code.
• Copy or commercially exploit Blissmet's content without permission.
• Manipulate reviews, ratings, offers, or referral programmes.
• Circumvent Blissmet to avoid applicable charges.

Blissmet may suspend or terminate access where these Terms are violated.

Customers may submit reviews, ratings, photographs, videos, testimonials, or other content. By submitting content, you confirm that you have the necessary rights and permissions to do so.

Reviews must be genuine, accurate, and based on actual experiences. Blissmet may remove content that is unlawful, misleading, abusive, defamatory, infringing, or otherwise inappropriate.

You retain ownership of your content, but you grant Blissmet a non-exclusive, royalty-free licence to use submitted content for operating, improving, and promoting its services, subject to applicable law.

Where photography or videography is part of a booking, photographs or videos may be taken during the event for providing the contracted service.

Blissmet may use event photographs or videos for portfolio, website, social media, marketing, or promotional purposes, subject to applicable law.

If you do not want your event content used for promotional purposes, you should notify Blissmet in writing before the event.

All Blissmet branding, logos, text, graphics, photographs, designs, software, and other Platform content are owned by or licensed to Blissmet.

You may use the Platform for legitimate personal or booking purposes only. You may not copy, reproduce, modify, distribute, sell, or commercially exploit Blissmet's content without prior written permission.

Blissmet may collect and process information necessary to provide bookings, payments, customer support, vendor coordination, security, and other services.

Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms.

We make reasonable efforts to keep the Platform accurate, secure, and available. However, we do not guarantee uninterrupted or error-free operation.

Blissmet is not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural events, weather, government restrictions, power or internet failures, transportation issues, vendor unavailability, or other force majeure events.

To the maximum extent permitted by law, Blissmet will not be liable for indirect, incidental, special, or consequential losses arising from the use of the Platform or services provided by independent vendors.

Blissmet's total liability relating to a specific booking will not exceed the amount actually paid by the customer for that booking, except where such limitation is not permitted by law.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

Blissmet may update these Terms from time to time to reflect changes to our services, Platform, or applicable laws.

Updated Terms will be published on the Platform. Continued use of Blissmet after the updated Terms become effective constitutes acceptance of the revised Terms.

These Terms are governed by the laws of India.

Any dispute should first be addressed through good-faith discussions between the parties. If the dispute cannot be resolved amicably, it will be subject to the applicable dispute-resolution process and the jurisdiction of the courts in Delhi, India, subject to applicable law.

For questions, complaints, or concerns regarding these Terms, please contact:

Blissmet
Email: blissmet.event@gmail.com
Phone: +91 93155 33754
Website: www.blissmet.com

By using Blissmet's Platform or services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.