Privacy Policy

Depending on how you use Blissmet, we may collect:

• Personal information: name, email address, phone number, and other contact details.
• Booking information: event date, time, location, event type, guest count, preferences, and service requirements.
• Payment information: transaction ID, payment status, billing details, and refund information.
• Account information: login details, preferences, and verification information.
• Vendor information: business details, GST/PAN information, bank details, services, portfolio, pricing, and relevant licences, where applicable.
• Technical information: IP address, browser and device information, operating system, pages visited, and usage data.
• Communication information: emails, messages, customer-support requests, feedback, reviews, and other communications with us.
• Event-related content: photos, videos, testimonials, reviews, or other information you voluntarily provide.

We collect only information that is reasonably necessary to provide and improve our services or meet legal requirements.

We may collect information:

• Directly from you when you register, make a booking, contact us, submit a form, or become a vendor.
• Automatically through cookies and similar technologies when you use our website.
• From vendors, payment providers, technology providers, business partners, or other authorised third parties where permitted by law.
• During the delivery of event services, where necessary.

We may use your information to:

• Create and manage accounts.
• Process and manage bookings.
• Coordinate services with vendors.
• Process payments, refunds, and invoices.
• Communicate booking confirmations and service updates.
• Provide customer support.
• Improve our website, products, and services.
• Prevent fraud and maintain security.
• Verify information where necessary.
• Comply with applicable laws and legal requirements.
• Resolve complaints and disputes.
• Send promotional or marketing communications where permitted by law and, where required, with your consent.

We do not use your information for purposes that are incompatible with those described in this Policy unless permitted or required by law.

Blissmet may use cookies and similar technologies to:

• Keep the website secure and functional.
• Remember your preferences.
• Maintain login sessions.
• Understand website usage and performance.
• Improve user experience.
• Measure marketing and promotional activities where applicable.

You can manage or disable cookies through your browser or device settings. Disabling certain cookies may affect some website features.

Blissmet does not sell your personal information.

We may share information when reasonably necessary with:

• Vendors and event partners to provide the services you book.
• Payment providers to process payments, refunds, and related transactions.
• Technology and service providers supporting hosting, databases, communications, analytics, security, and other business operations.
• Government authorities or legal bodies when required by law.
• Business successors in connection with a merger, acquisition, restructuring, or sale of the business.
• Other parties where you have provided consent or sharing is otherwise permitted by law.

We aim to share only the information reasonably necessary for the relevant purpose.

Payments may be processed through authorised third-party payment providers.

Blissmet does not intentionally store complete credit/debit card numbers, CVV details, or internet-banking credentials. Payment providers process such sensitive payment information according to their own security and privacy policies.

We use reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no online system or method of electronic storage or transmission can be guaranteed to be completely secure.

You are also responsible for protecting your account credentials and maintaining the security of your device.

We retain personal information only for as long as reasonably necessary to:

• Provide our services.
• Complete bookings and payments.
• Maintain accounts and business records.
• Resolve complaints or disputes.
• Prevent fraud.
• Meet legal, tax, accounting, and regulatory requirements.

When information is no longer required and there is no legal reason to retain it, we will take reasonable steps to delete, anonymise, or securely dispose of it.

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information where legally permitted.
• Withdraw consent where processing is based on consent.
• Raise a privacy-related complaint or grievance.

Some information may need to be retained where required by law or for legitimate business, contractual, accounting, fraud-prevention, or dispute-resolution purposes.

To exercise your rights, contact us using the details below. We may request reasonable information to verify your identity before processing your request.

Blissmet does not knowingly collect personal information from children in violation of applicable law.

Where an event involves children, information relating to a child should generally be provided by a parent, legal guardian, or authorised adult.

Our website may contain links to third-party websites, payment gateways, social-media platforms, or other services.

These third parties have their own privacy policies, and Blissmet is not responsible for their privacy practices or security. We recommend reviewing their policies before providing personal information.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.

The updated version will be published on this website with a revised “Last Updated” date. We encourage you to review this page periodically.

If you have questions, requests, or concerns about your personal information or this Privacy Policy, please contact us:

Blissmet India Private Limited
Email: blissmet.event@gmail.com
Website: www.blissmet.com
Phone: +91 93155 33754

Grievance Officer: Privacy-related complaints may be submitted to blissmet.event@gmail.com. Blissmet may update the Grievance Officer's details on its website when required.

This Privacy Policy is governed by the laws of India. Any disputes relating to this Policy will be handled in accordance with the dispute-resolution provisions in Blissmet's Terms & Conditions and applicable law.

By using Blissmet's website or services, you acknowledge that you have read and understood this Privacy Policy.